Privacy Policy
Last updated: 25/03/2026
At Nicholas Lofts, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly.
This Privacy Policy explains how we collect, use, and protect your information when you use our website.
1. Who We Are
Nicholas Lofts (“we”, “us”, or “our”) is the data controller responsible for your personal data.
If you have any questions about this policy, please contact us at:
Email: info@nicholaslofts.co.uk
2. Information We Collect
We may collect and process the following types of personal data:
- Name and contact details (email address, phone number)
- Property preferences and enquiry details
- Technical data (IP address, browser type, device information)
- Usage data (pages visited, time spent on site)
3. How We Collect Your Data
- When you fill out forms on our website
- When you contact us via email or phone
- Through cookies and analytics tools
4. How We Use Your Information
We use your data to:
- Respond to enquiries and provide services
- Manage property listings and requests
- Improve website performance and user experience
- Send relevant updates (only if you opt in)
5. Legal Basis for Processing
We process your personal data based on:
- Your consent
- Performance of a contract
- Legal obligations
- Legitimate business interests
6. Sharing Your Data
We may share your data with trusted third parties such as:
- Service providers (hosting, analytics, CRM systems)
- Professional advisers
- Legal or regulatory authorities when required
7. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.
9. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing
- Withdraw consent at any time
10. Cookies
Our website uses cookies to improve user experience and analyze website traffic.
You can control cookie preferences through your browser settings.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Please check this page periodically for updates.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: info@nicholaslofts.co.uk
14. Microsoft Clarity
We use Microsoft Clarity on our website to understand how visitors interact with our pages and to improve the overall website experience.
Microsoft Clarity is an analytics service that provides insights through behavioural metrics, heatmaps, clicks, scrolling behaviour, page engagement and session replays. This information helps us identify areas where we can improve website usability, performance and customer experience.
Clarity uses cookies and similar tracking technologies to collect information about how visitors use our website. This may include device information, browser details, website interactions and visitor behaviour.
We use this information for website optimisation, improving our services and understanding how users interact with our website.
For more information about how Microsoft collects, uses and protects data, please visit the Microsoft Privacy Statement:
https://privacy.microsoft.com/